At Happy Feet Pet Shop II, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we are here to help with a simple and transparent return and refund process.

    Return Eligibility

    We accept returns within 30 days from the date your order is delivered.

    To qualify for a return:

    • The item must be unused and in its original condition
    • The product must be returned in the original packaging
    • Proof of purchase or order confirmation is required
    • Items damaged due to misuse, improper handling, or normal wear may not qualify for a refund

    Non-Returnable Items

    Certain items may not be eligible for return, including:

    • Products marked as final sale
    • Used or damaged items not caused by shipping issues
    • Gift cards or promotional items

    Refund Process

    Once we receive and inspect your returned item, we will notify you regarding the approval status of your refund.

    If approved:

    • Refunds are processed within 7 business days
    • The refund will be issued to your original payment method
    • Processing times may vary depending on your bank or payment provider

    Return Shipping

    Customers may be responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.

    We recommend using a trackable shipping service when returning items, as we cannot guarantee receipt of returned packages without tracking confirmation.

    Damaged or Incorrect Orders

    If your order arrives damaged, defective, or incorrect, please contact us immediately with photos and order details. We will work quickly to resolve the issue through replacement, exchange, or refund where applicable.

    Exchanges

    We may offer exchanges for defective or damaged products depending on product availability. Please contact our support team for assistance.

    Cancellation Policy

    Orders can only be canceled before they are processed or shipped. Once an order has been shipped, it cannot be canceled and must follow the return process after delivery.

    Contact Us

    If you have any questions regarding returns or refunds, please contact us:

    Company Name: Happy Feet Pet Shop II
    Website: https://happyfeetpetshopii.com/
    Email: support@happyfeetpetshopii.com
    Phone: +1 212-889-3400
    Address: 657 2nd Ave, New York, NY 10016, United States