Frequently Asked Questions (FAQs)

    1. What products do you sell?

    Happy Feet Pet Shop II offers a variety of pet products, including interactive dog toys, chew toys, pet accessories, enrichment products, and everyday essentials designed to keep pets active, happy, and healthy.

    2. Where are you located?

    We are located at:

    Happy Feet Pet Shop II
    657 2nd Ave
    New York, NY 10016
    United States

    3. Do you ship within the United States?

    Yes, we currently ship orders throughout the United States.

    4. How long does shipping take?

    • Processing Time: 0–1 Business Day
    • Transit Time: 1–3 Business Days

    Orders are processed quickly to ensure fast delivery.

    5. What is your order cutoff time?

    Our daily order cutoff time is:

    5:00 PM (EST)

    Orders placed after this time may be processed on the next business day.

    6. How much does shipping cost?

    • Orders under $100: Flat shipping rate of $5.00
    • Orders over $100: Free Shipping

    7. How can I track my order?

    Once your order ships, you will receive a shipping confirmation email containing your tracking number and delivery updates.

    8. What payment methods do you accept?

    We securely accept payments through Stripe, including major credit and debit cards such as Visa, Mastercard, American Express, and Discover.

    9. Is my payment information secure?

    Yes. All payments are securely processed through Stripe using encrypted payment technology. We do not store your full payment details on our servers.

    10. What is your return policy?

    We accept eligible returns within 30 days of delivery.

    Returned items must be unused and in original condition with original packaging.

    11. How long do refunds take?

    Approved refunds are typically processed within 7 business days after the returned item has been received and inspected.

    12. Can I cancel my order?

    Orders can only be canceled before they are processed or shipped. Once shipped, orders must follow the return process after delivery.

    13. What should I do if my order arrives damaged or incorrect?

    If your item arrives damaged, defective, or incorrect, please contact us immediately with your order number and photos of the issue. We will work quickly to resolve the problem.

    14. How can I contact customer support?

    You can contact us using the information below:

    Company Name: Happy Feet Pet Shop II
    Website: https://happyfeetpetshopii.com/
    Email: support@happyfeetpetshopii.com
    Phone: +1 212-889-3400
    Address: 657 2nd Ave, New York, NY 10016, United States

    15. Do you offer customer support?

    Yes. Our customer support team is available to assist with orders, shipping questions, returns, refunds, and general inquiries. We aim to respond to all customer requests as quickly as possible.